Refund policy
At Vantage Avenue, we want you to feel confident in every purchase — from a serum you'll use daily to a jewelry piece you'll keep for years. Because we carry several very different product categories, our return terms are organized below by type so you always know exactly where you stand.
The basics
You have 30 days from the date you receive your item to request a return. To be eligible:
- The item must be unused, unworn, and in the same condition you received it
- All original tags, seals, and packaging must be intact
- You must have your order number or proof of purchase
To start a return, email us at vantageavenuestore@gmail.com with your order number and the reason for your return. Once approved, we'll send you complete instructions on how and where to send your item back.
Please do not send items back before requesting a return — items returned without prior approval will not be accepted, as return addresses are assigned per order to ensure your item reaches the correct processing location.
Category-specific return terms
Because our product range spans several categories, please review the terms that apply to your item:
Skincare & beauty For hygiene and safety reasons, opened, used, or unsealed skincare, lash, and beauty products cannot be returned. If your item arrives sealed and unused, it's eligible for return within the standard 30-day window.
Fine jewelry Jewelry must be returned unworn, with all original packaging, certificates, and documentation included exactly as received. Due to the value of these items, we recommend using a trackable, insured shipping method when sending your return — we're not able to issue a refund for items lost in transit back to us. Custom, engraved, or personalized jewelry pieces are final sale and not eligible for return.
Apparel & accessories Items must be unworn, unwashed, and returned with original tags attached.
Electronics & audio Items must be returned in like-new condition with all original packaging, cables, and accessories. Products showing signs of use beyond initial testing may be subject to a restocking fee or reduced refund.
Wellness, tools & hardware Items must be unused and in original packaging. For hygiene-sensitive wellness items (such as items that contact the skin or mouth), we can only accept returns if the item is unopened and unused.
Damages, defects & incorrect items
Please inspect your order as soon as it arrives. If an item is defective, damaged in transit, or not what you ordered, contact us within 7 days of delivery at vantageavenuestore@gmail.com with your order number and a photo of the issue. We'll evaluate the problem and make it right with a replacement, refund, or exchange — no return shipping cost to you in these cases.
Non-returnable items
The following cannot be returned under any circumstances:
- Opened or used skincare, beauty, and personal care items
- Custom, personalized, or engraved jewelry
- Sale or clearance items
- Gift cards
- Items missing original packaging, tags, or documentation
If you're unsure whether your specific item qualifies for return, email us before purchasing or before initiating a return — we're happy to clarify.
Exchanges
The fastest way to get the item you actually want is to return your original item for a refund, then place a new order separately. This ensures you don't wait on a return to be processed before your replacement ships.
Refunds
Once we receive and inspect your returned item, we'll email you to confirm whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take a few additional business days to post the refund to your account.
If more than 15 business days have passed since your return was approved and you haven't seen your refund, contact us at vantageavenuestore@gmail.com and we'll look into it.
Questions?
We know returns — especially for jewelry and beauty purchases — can feel like the part people worry about most. If anything here is unclear, reach out any time at vantageavenuestore@gmail.com. We respond to every message ourselves within 24–48 hours.